“I think what was really cool at the beginning was it felt like you had this whole potential to really rethink how you interacted with your local area. There was a real sense of possibility that you were really kind of mini-world making or something […] I think politically a lot of people really frown down on traditional charity models – particularly the bifurcation of service users and service providers, and felt like what was needed was something that really lifted people up in the community, and made everyone feel like they were valued and had something to contribute […] which is still a noble goal – but I think it’s hard to do in practice.”

“So it’s just the connections that have been made, the nice people and the people who have really needed the help that I’ve met. And just seeing everyone come together. I’ve always thought this area has a great sense of community, but this has shown it even more. And it’s shown the people that don’t normally have the time to give to this community – they’ve gone ‘here you go’.”

“In the past I’ve done very much paper-based volunteering, because I guess that’s where my skills lie – but maybe I’ve realised that I quite enjoy meeting people and having that interaction. In particular, I think I’ve enjoyed meeting people that are outside my social circle – because you know, we’re all guilty of having our own little group […], so seeing that people have very different lives – not better or worse, just different, you know – I think has been really interesting for me.”

“I think it’s an interesting one actually for people of my age – single men. At my age – there’s a question of ‘what are you allowed to join?’ that will be positively received? […] There’s a sort of suspicion. But the Covid thing – I think what I really liked about it was the sense that anyone could join and we couldn’t see what each other looked like – we didn’t know how old we were. We didn’t know what social background we were from, we weren’t even talking to one another – because it was all text-based. And so in that sense it was a great leveler, I thought.”

“And getting out of your own comfort zone a bit … empathy more than sympathy was somebody else’s phrase … trying to help people out not just because they are like you or because they’ve been through what you’ve been through, but because they just need a bit of help. That to me is what citizenship and community are about.”

“As a charity on your own, you can’t cover everything. So what has been good with a lot of the response in terms of the pandemic has been the fact that charities and faith-based groups and other groups have got together rather than saying, ‘Oh we wanna do it all.’”