“Being useful […] It’s giving back to people that need it and giving time to people that need it more than me just sitting at home, and meeting people from all walks of life, and getting more involved in my area. It’s breaking down barriers, and I’ve really appreciated that. […] You think from the outset that you’re not going to gel with certain people, and then you’re surprised. Like at the end of the programme, you had people saying ‘we’ll see each other again soon’ […] I like being able to help in person. I’ve got really tired of Zoom”

“I saw that there was an NHS Responder app. I saw that, and […] I just wanted to get involved and kind of help out and do what I could – because I saw the NHS and all the lengths that everyone was going to […] And I saw quite a few community efforts on Facebook and I thought it was something I could do to help out with.”

“Volunteering shouldn’t have parameters wrapped around it – you shouldn’t have to do x, y, z to be a volunteer.”

“With all the restrictions in place, there was a lot of questions about how much I could do or how much was normal to do. I didn’t want to put too much stress on myself but I wanted to help out as much as I could. I was brought up in a household where I was expected to do all the housework, the DIY, preparing meals. That was considered normal for me but with some individuals, depending on what their household is like, what is normal is different; I wanted to do more and more but I didn’t want to ask and they didn’t ask.”

“I just think it’s really nice we can each all be each other’s solutions – people are volunteering not because they feel obligated because they’re family -they just want to help you. I always think that’s really powerful. If everyone put in just a few hours a week to help in their community, we can change so much. And I think that’s what we’ve seen during Covid.”

“The satisfaction you get from volunteering is really fulfilling. You get home and know you’ve helped someone that day. It enabled me to meet new people – other volunteers, those we helped. Having the opportunity to talk to some elderly people in the community. When you’re not from somewhere, when would you ever have the opportunity to talk to someone from a different generation?”

“[Covid] was an almighty stop. There are so many people that are natural doers – volunteering and helping others was possibly the only thing they could do. A lot of people potentially thought that was their only option to continue to do something. Covid gave everyone the opportunity to step slightly out of their comfort zone. Everyone needs that door to be slightly open to be able to step through [….] I just have to say that the food bank needs peanut butter, 12 hours later there will be 56 jars on my porch”

“I’m a big believer in gratitude and what you give out is what you get back, and the law of attraction. So I’m that kind of person: what you give out is what you get back. So just being a nice person, and just trying to help and be generous with your time … if you can. Anything you can do to help somebody.”

“Not patriotism, but I think society is under stress at the moment. I don’t think the government, whatever your view on this particular government, is necessarily capable of meeting all needs. So it’s quite nice to have a purpose to do stuff when you can see an overwhelming need for it. So yes, a massive sense of fulfilment. And I think as I’d alluded to before that when I’d retired I felt I needed something to do. But it’s been great because I’ve met more people in the neighbourhood, working in the kitchen I’ve met some great people – learned much more about food! So generally I’ve enjoyed both experiences a lot.”

“I think what was really cool at the beginning was it felt like you had this whole potential to really rethink how you interacted with your local area. There was a real sense of possibility that you were really kind of mini-world making or something […] I think politically a lot of people really frown down on traditional charity models – particularly the bifurcation of service users and service providers, and felt like what was needed was something that really lifted people up in the community, and made everyone feel like they were valued and had something to contribute […] which is still a noble goal – but I think it’s hard to do in practice.”