Active Neighbours – Kate

Background

Kate lives with her partner and works full-time in a charity. During the pandemic, Kate feels her work has become even more relevant and critical. 

In her free time, Kate enjoys wild swimming and recently joined a roller derby club to meet some new people. This was just before lockdown, however, so she didn’t really get the chance to form any real friendships.

History of volunteering

Kate has done extensive volunteering in the past. She got involved in Amnesty International at school, then continued to do a number of voluntary roles at university, mainly being drawn to roles like events coordination and fundraising. At one point, she was juggling about four part-time volunteering roles, which represented a commitment of about 10 hours a week.

In previous employment, Kate learnt about an opportunity to train as a volunteer international psychosocial therapist. The role involves being sent at short notice to crisis-stricken areas around the world in order to provide generalist psychosocial support to people affected by crisis and tragedy.

Kate has received extensive training for this role over several years and sees it as something of a ‘vocation.’ At any moment she could receive a call to be sent out to a crisis-stricken area, and could have only a few hours to get herself to the airport. Kate has been performing this role for the last few years and has moved jobs several times during that period: every time she moves jobs, she gets nervous about having to ask her line manager to give her signed permission to leave at a moment’s notice in order to fulfil her voluntary obligations. To date, she’s always succeeded in getting the sign-off – she’s found her managers to be generally very supportive. 

Kate mentions that she was feeling “burnt out” from the need to juggle her job with volunteering and decided – partly after a conversation with a friend – to pause her voluntary commitments (with the exception of the psychosocial therapy role).

By this point, volunteering had become “a way of life” for her, and she reports that “it felt like a big thing” to stop for a while – but she realised that, for the sake of her mental health, she needed to give herself some time and space while she adjusted to a new job in a new city.

Attitudes to British citizenship

Kate has a firm theory that good citizenship should be about ‘a kind of give and take between strangers’, and enjoys the feeling of optimism and hope in humanity that she gets from volunteering around others who also want to help people and communities for altruistic reasons:

She is not sure what she thinks about citizenship in Britain as a whole, but feels on balance that people and communities tend to be unfairly represented in the media: 

With her background in emergency and crisis response work and volunteering, Kate also reflects on the different kinds of behaviour that are seen in crises. She feels that emergencies often bring out the best in people, producing conditions for community organising that are not possible to reproduce in ‘normal’ times: 

Volunteering during Covid

Even before lockdown started, Kate was already aware of the local Hub, an organisation with a mission to ‘build a better city’ through bringing people and organisations together. When the lockdown started, the Hub quickly set about trying to connect people up and galvanize them around the Covid-19 effort. They started a project called Together, and created different roles for people to choose from that each involved helping out in the community in some way. 

Kate signed up to become a Street Champion as part of Together. This role involved coordinating helpful activity across the street in which you live. As a Street Champion, Kate set up a local Whatsapp group, and put leaflets through people’s letterboxes advertising her number in case neighbours needed help or just wanted a chat.

Other roles that people could do as part of Together involved telephone volunteering, and fetching food and delivering food and medicine to people: Kate mentions that these more ‘practical’ and ‘timebound’ roles were more oversubscribed than the Street Champion role. The point of Together – and what drew Kate to the role of Street Champion – was that it “gave people a sense of community in a very small, localized area.” 

By the summer, after the first lockdown lifted, Kate found that there was less demand for support. The Whatsapp group has also been taken over by more “social” usage – with neighbours exchanging chit chat, asking for recommendations for builders etc – and it was becoming harder to filter out the genuine requests for help. Eventually, volunteering in and through the group waned completely, with the group becoming “just a massive social thing”, and more a forum for neighbours to chat with one another. Kate observes:

Kate also thinks that a local councillor arranged for the council to step in in order to support the really vulnerable people in the community, though she’s a bit vague on the details of this. 

Challenges

Though Kate thinks it is really positive that there were such high levels of participation in the Covid-19 response effort – particularly during the first lockdown – she also thinks that this came with challenges for organisations like the Hub, which very rapidly had to work out how to support huge numbers of people with a wide variety of experience, perspective and ideas.

She thinks that it is a challenge for organisations trying to bring people together and harness the community will, but the Hub did a reasonably good job of this – creating roles with different levels of commitment and tailored to different skill sets.

They also asked for DBS checks from anyone who had them, and encouraged those people  (like Kate) to take on “certain kinds of tasks.” 

She mentions the British Red Cross community reserve volunteers as a model of volunteering that might be worth looking into – these are UK-based people who are trained in how to respond to crises but don’t do anything the rest of the time. She wonders whether this model has been effective during Covid-19 and whether we could learn anything from it. 

“Recovery isn’t sexy”

Drawing on her experience in crisis response work, Kate mentions that she thinks that it is going to be difficult to maintain the momentum that was seen at the beginning of the pandemic in terms of people’s desire to help. Since the pandemic has been dragging on for months now, inertia, exhaustion and cynicism are likely to set in – particularly as people start to realise that, while they might be able to tackle easy, ‘surface-level’ problems by taking food to people who are shielding, gradually they start to realise the magnitude of the issues that sit beneath these problems – “big, meaty, systemic problems” that – as volunteers – they are ill-equipped and powerless to solve: 

Kate has a friend who works for the Hub, so she knows that they are currently grappling with how to “convert” all of the energy and willingness to help that they have seen this year into initiatives like running food banks and addressing the problems that are there all the time – like food poverty. This is a hard job though because people are fatigued, the issues have gone back to being less “visible’, “recovery isn’t sexy” and there is a widely-held feeling that it should (and indeed can only be) the job of government and the VCS sector to address these issues – not volunteers.  

Time-bound, low commitment opportunities

In August, Kate signed up with a local cafe to start delivering free hot meals to vulnerable people in the community and shielders. She picks them up at the cafe, where she is also given a list of people to deliver the meals to. She was drawn to the time-bound nature of this opportunity, as it was something that she could just fit into her lunch break. She has also been doing community missions as part of Goodgym, involving tending to allotments, litter picking and other activities like this. She enjoys the social aspect of these missions, and being able to meet and chat with people, and has already made one very good new friend through it.

Looking to the future

Kate is explicit about the fact that at the moment she is only looking for volunteer opportunities that are local, low commitment and time-bound – activities that don’t demand a long-term or open-ended commitment from her. She cites work responsibilities and the emotional burden of the pandemic as reasons for not wanting to get tied into anything that is too demanding, also mentioning that she actually feels that – perhaps counterintuitively – she does more volunteering when she knows that she only has to contribute in bite-sized, finite ways:

This story sits within our Active Neighbours work. To find out more about the different types of Covid volunteer, their motivations, experiences and needs, take a look at our Field Guide.

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