Changing our permissions

Changing our permissions

In brief Every community and every organisation is shaped by norms, assumptions and rules. They condition our behaviour, determine what is and is not permissible, and mould our relationships. Here, David Robinson discusses changing our permissions; a theme that we...
My barber: Putting relationships first

My barber: Putting relationships first

Last week David Robinson wrote about the failures of the Post Office and the implications of putting relationships last. This week he reflects on the success of a very different kind of business. Putting relationships first I don’t spend a lot of money on my hair, but...
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