“[It’s] the feel good factor of helping people – it’s that thought: ‘oh I’ve just done something good today for people.’ And it’s just seeing people smile […] sort of grateful because you’ve helped them in some way.”

“I got involved because it was something I could do – it was only small but I could do it around work. All the small things add up. If we can just brighten up someone’s day.”

“What I love about what I do is the honesty of people and the kindness and how grateful the people are. It’s not about flash cars, it’s not about big houses – it’s literally just about spending time with people and having a bit of fun.”

“Being useful […] It’s giving back to people that need it and giving time to people that need it more than me just sitting at home, and meeting people from all walks of life, and getting more involved in my area. It’s breaking down barriers, and I’ve really appreciated that. […] You think from the outset that you’re not going to gel with certain people, and then you’re surprised. Like at the end of the programme, you had people saying ‘we’ll see each other again soon’ […] I like being able to help in person. I’ve got really tired of Zoom”

“I saw that there was an NHS Responder app. I saw that, and […] I just wanted to get involved and kind of help out and do what I could – because I saw the NHS and all the lengths that everyone was going to […] And I saw quite a few community efforts on Facebook and I thought it was something I could do to help out with.”

“Volunteering shouldn’t have parameters wrapped around it – you shouldn’t have to do x, y, z to be a volunteer.”

“With all the restrictions in place, there was a lot of questions about how much I could do or how much was normal to do. I didn’t want to put too much stress on myself but I wanted to help out as much as I could. I was brought up in a household where I was expected to do all the housework, the DIY, preparing meals. That was considered normal for me but with some individuals, depending on what their household is like, what is normal is different; I wanted to do more and more but I didn’t want to ask and they didn’t ask.”